FAQ
Reed Diffusers
How long does a diffuser last?
Our reed diffusers typically last 3–6 months, depending on room size and air circulation.
Can I refill my diffuser?
Yes. We offer refill bottles and replacement reeds so you can enjoy your favorite scent longer with less waste.
Are your fragrances safe?
Our diffusers are made with non-toxic base and fine fragrance oils. We recommend keeping them out of reach of children and pets.
What are your fragrance notes made of?
Our compositions include a mix of high-quality natural and synthetic aroma oils to ensure elegance, safety, and longevity.
Makeup Bags & Pouches
What materials do you use?
We work primarily with eco-certified fabrics and deadstock fabrics — each material is selected with care to reduce waste and honour quality.
Learn more about our fabric choices and philosophy on our Craftsmanship page.
Are the bags machine washable?
We recommend spot cleaning only. For detailed care, refer to the inside label.
Where are your bags made?
All designs are created in Sweden by CHIC&URBAN with a focus on quality and sustainability.
Shipping & Orders
When will my order arrive?
Orders ship within 3–5 business days as all our products are handmade. Delivery within Sweden takes 1–2 business days. International times vary by location.
Do I get tracking info?
Yes. Once your order ships, you’ll receive an email with a tracking link.
Do you offer gift packaging?
Yes. All CHIC&URBAN products are packed with care and arrive in elegant, gift-ready packaging.
Subscriptions & Returns
Can I subscribe to monthly fragrances?
Yes – with our Monthly Fragrance Subscription, receive a new scent every month inspired by the seasons. Cancel anytime.
What is your return policy?
Returns are accepted within 14 days on unused, undamaged products in original packaging. Email us to get started.
Still need help?
We’re here for you. Reach us at info@chicandurban.se and we’ll be happy to assist.